We have a computer programme (called LOMR, no idea why...) into which we enter the hours we worked and what we did during those hours. There used to be many different subjects into which you'd enter the hours and minutes you spent doing that task. In conjunction with this there was the manual version, PfW... or Planning for Work. This was based on actual output rather than time spent and was supposed to enable managers to forecast what work we could complete in the following weeks. What it amounted to was actually a 'time and motion' study which highlighted those workers who completed more tasks or concentrated on one particular duty and was used to shuffle the allocation of work. The Union got it removed because it was found to be unfair and unconstructive.

Our LOMR presently has half the amount of entries - much easier. But now we're 5,000 pieces of post behind our target because no-one is monitoring who is doing what sort of work.

LTS