We put in triple pane windows on part of our house a year or so ago, with an outfit called Thermal Window and Siding here in Indianapolis. The manufacturer of the actual windows, as I recall, was Heritage Window.

The personal relations and service from Thermal Window were excellent, but I can't say much for Heritage Window. A sliding door, as ordered, was a nonstandard width, and the factory sent their standard size--TWICE! I saw a copy of Thermal's order to the factory, and it was explicit as to what was needed, and it was sent to Heritage's custom fabrication facility, as it should have been.

When we finally got the sliding door and the job was finished, we were highly pleased with what we finally had, though not with the unnecessary delays.

But that's not the end of the story.

A workman for a tile installer slipped and tore the screen for that same sliding door, and of course readily agreed to arrange for replacement of the sliding door screen. They placed an order for the replacement with Thermal, who sent it to Heritage, and guess what? Again, someone evidently didn't read the order, and TWICE sent the standard size.

Finally, Thermal Window, through whom the screen replacement order was placed, did what should have been done in the first place: Had someone put fresh screen in the original screen frame. End (I think) of the story.

Dave Oesterreich