There are several threads here that dealt with bullying and it gave the links to more good websites. Do a supersearch for bullying and you might find something useful.

In the meantime, get her to document everything. Write down as soon as possible, what was said, who said it, what context it was in, and who else was present. Note down all the times she was made to feel threatened, intimidated, betrayed and victimised.

If the tactic of the bully is to get her alone, then she needs to try to arrange it that she's not timetabled with them, or left alone with them.

Talk to other members of staff who don't get on with the bully - there's a fair chance they've been bullied too. The bully has a manager and they have a manager too. Get those managers involved, even if it means going to head office. Actually, it's often better to get a third party from a neutral area as they will not be afraid to speak up. Colleagues who are also being harrassed may not be willing to support her, because they feel they may be the bullys' next target.

Is there a Union Rep in the office? Get them involved even if she isn't a member - which I strongly recommend she becomes.

Watch to see if they pick on a particular type of person - female, blonde, Asian, mouthy, popular, orthodox, fat, male, different sexual preferance, married, parent, poor sickness record, lower grade, poor education, poor language skills - anything can be grist to a bully's mill.

Good luck - it's a road stewn with mines but when you get to the other end intact, it's worth it.

LTS