LH--

I totally agree it's harder to actually reach a person now to resolve a problem--but I always insist on doing so. I refuse to push any button ("press 2 if....")--and eventually you get "rotary callers, remain on the line". Then when I get somebody, I insist on getting a last name, ID number, or extension number. If I don't get the answer I need, I ask to speak to a supervisor. If still no satisfaction, I tell them I'll report them to the BBB. That is the last resort--and usually, long before that, I have the answer I need. It does take persistence--and being organized to know exactly the questions you need answered.

We are not pawns--and don't have to accept that status.