I have had Verizon DSL for almost 3 years now, and found it fast & reliable. It does not officially support my newsreader (Gnus), but in fact Gnus has always worked fine. Just this week my service was interrupted a couple of times because of misbehavior of my computer (it seems that firewalls can sometimes cut you off) and called Verizon's support number, which provided prompt, courteous, and patient help.