It was supposed to be operational by 8 PM October 1. I had everything set up by then, but the lights on the modem shone red - and they were still red first thing this morning.

Then about 10 AM, the lights turned green, and I was able to log on. I still have some e-mail and wireless network setup issues to resolve, but the service is working very well. And yes, it's fast.

In general, I think I'd advise people to do the setup themselves. It was mostly a matter of plugging a couple of cables in.

-Joe-