"Just think how over-burdened that poor lady must chronically feel, and she probably also feels too stupid to ask for clarification about how basic tech tools work"

Susan - you don't know this woman. Three or four times per week she stands there and listens to the fax machine as it gives her a busy signal. After it beeps at her for about a minute she turns to us and asks - every time - "So - is it not going through?"