There were times in the past when the "I'm a taxpayer & you should give me everything I want - immediately ..." received the following answer.

"Then you will be very pleased to know that we now receive less taxpayer money as we raise money from those who need our extra services, however our basic services are free" or something like that.

When I was very new at the job (Info Services in a Federal Govt agency) I answered a long, long rant & rave with silence. Continual silence, no defence of our Agency or policies or anything, just silence. Even more silence, till he finally said in a hesitant voice "Eh, hello, are you still there?"

"Yes', I said politely, 'is there anything else you need?'

'eh, no'

'Thank you for calling, good bye.'

"eh, good bye'.

I won!! so I jumped about saying I'd won (but I was very young then.)

sandra