I'm using classic style.
I've contacted the ISP tech support by email and have done everything they asked, except upgrade the OS, to no avail. They now suggest calling them. So, next time I'm in a good mood and have 1-2 hours of uninterrupted time, I'll give them a call and let them have their way with me. Thank you all here for your suggestions. I'm open to any other ideas as well.
Al