my son, Andrew, worked in 'security' at the Van. Airport for awhile... that was about 7 years ago,(before 9/11).... he said that the attitude of his colleagues was arrogant bordering on racist, and that intimidation was common.... esp.toward people who were arriving as refugees. He would inform the arrivals, whenever possible, of their right to file a claim for refugee status while at the terminal.. and would just act in a humane manner, as these folks had left everything behind and were in a strange, new world.... many Roma were coming in from Eastern Europe, at the time, to escape persecution, once again... These 'travellers' were grateful for the kindness shown.. while his co-workers gave him ( and them ) a hard time.... he left that job after 2 years.... basically couldn't handle the bullshit.... too bad, one less real person at the gates of 'True North'