Well guys and gals, I did get a reply from the email(s) I sent to the web "repair guys." The email came in while I was out searching for parts that I expect to need to create my own phone system.

When I arrived home, LiK was on the phone with the guy who sent the email, who was apparently concerned that I hadn't repplied to say "I was all wrong and I'm ecstatically happy with AT&T." It took them almost a full day to reply, but I only get an hour.

In the email, and on the phone, he misquoted my statement of what needed to be fixed, showing quite clearly a total lack of comprehension of how a telephone circuit is wired up. He continued the argument that AT&T can't fix anything unless I sign up to pay them the service fee (~$250) whether they fix anything or not.

He also made it abundantly clear that he has a list of problems you are permitted to have, and my problem isn't on their list. He did assure me that he'll have his service guy make up a problem that is on their list if one has to come out, so they'll be able to charge me their fee.

I can't cancel the DSL order until business hours on Monday, so I guess I can think things over for a few hours. I just wonder if I might be able to find anyone at AT&T who understands how to do it.

Probably not.

John