I've just switched from dial-up to broadband. I'm on AOL and now their broadband service, here in the UK, is cheaper than dial-up.

The biggest problem was with British Telecom (BT) - our very wonderful national telephone company. They were supposed to convert my line to ... something ...? What they managed to do was to divert all my telephone calls to some poor old lady up the road! I rang them (on my neighbours phone), spent several millenia navigating their extra-specially wonderful, automated 'customer-torture-service' and eventually got through to some clueless article who informed me that they would have to charge me £116 to send out an engineer. I then persuaded several friends to ring my number and then to report a fault to BT (I felt a bit sorry for the elderly lady - but I hope that she reported the fault too!).
After a suitable interval I rang BT again, spent several more millenia on the 'rack', and eventually got through to a human. This one was considerably less gormless than the previous one and said that she would send an engineer.
The engineer duly arrived, said, "it's all our fault, you won't be charged" and fixed the fault.
A couple of days later a CD, a modem, some filters and a few cables arrived from AOL. I loaded the CD, plugged in the modem and filters ... and it all worked first time! No-one was more surprised than me!! It's really, really good ... what more can I say?