I recently bought a mobile phone (Nokia). I haven't owned one for a while because, normally, I have very little use for one (all those people walking around with one glued to their heads must, surely, be much more important than me and must have lots of interesting things to say?).

Anyway,I thought I'd just check the manual to find out how to make and receive calls (surely the basic functions of a phone?). These functions weren't covered until page 12 - and two thirds of this page was taken up with how to make "conference calls" - very useful!

One of my key criteria for judging manufacturers of electronic equipment, software etc. is by how clear their manuals are. I have removed Nokia from my list of 'good' manufacturers.