...what about the glorious invention of the automated telephone answering machine?? No, I don't mean the simple one with a tape recorder ..that worked fine... I mean '..welcome to the Acme Customer helpline, all calls are recorded to security and training purposes... please choose from the following options..press 1 to be patronised, press 2 to be lost in space.,.press 3 to hear totally unrelated information, etc.etc..from level one.. all the way down to level six, and still not the option I wanted....AAAAAAAARGHHHHHHHHH!
----pressed '0' at one point..... got a human!!...who wasn't on the same continent and whoose accent was so bad that I had to tell him to shut up and just answer 'yes' or 'no' to my questions!!!!!