I'll try the IE approach, much as I hate having to do with anything from MacroHype.

Jon, I've been playing email tag with HearMe support, so called. They've blamed my ISP for not having PPP, which they do. They blame a firewall, which I don't have. They say to remove transparent caching, which I don't have. They say remove splitters from my modem-to-phone-line connection, which I don't have. They suggest it's internet traffic conditions, which won't wash because the condition is constant 24 hours, ever since last Friday. They have suggested that the trouble is in my modem, but as you know I have been able to access your HearMe regularly with the same modem, with no changes of equipment or software at a time that could relate to the sudden lack of ability to access.

I asked yesterday if uninstalling and reinstalling would help, but they have not given me an answer.

They have not suggested that it's Netscape, although I've given them full details of my setup.

Well, I'll hold my nose and try IE, see if it makes a difference.

Dave Oesterreich