well I think it's one of many associated issues and not necessarily the biggest of them.

Work that could be provided by a british company to british workers is farmed out overseas where it can cost the company a fraction of what it would cost here.

It is an example of british industry stabbing britain in the back.

Give the job to somebody overseas and their taxes can be paid overseas too.

So the unemployed here have less of a public purse available to them when they ask for help and are treated as scroungers.

Meanwhile the company in question posts record profits cos they've kept their costs down.

Then there's the ethics of paying the indian workers a subtandard wage.

And of course the question of accountability - the company is less accountable as it's complaints department is 10,000 miles away, the person taking the complaint doesn't have any first hand knowledge of the service they represent and they don't speak the language as fluently as someone over here.

And of course they will put up with more abuse.

This is the part that makes me really sick - how many of you shares the sunny disposition of yoour banks employees in Bangalore?

I didn't think so!

And the result is that they receive masses of abuse, put through the nasty little race lens for extra spice.

And they are given questions to ask and lines to deliver which they couldn't possibly know would be likely to completely infuriate the person at the other end and which no employee in the UK would feel anyway comfortable about delivering.

This in turn creates a picture in India of an abusive rude arrogant racist culture in the UK.

Is that an image that anyone here would like to have representing them next time they go on holiday to the south of India?

And there are a million more reasons why the whole set up is shit.