Recently Amex Australia closed it's Call Centre in India - claiming it had only been temporary measure in busy times to have it there all those years, blah, blah, blah

Many companies used these Call Centres, & over the years we also had lots of complaints about Indian employees who did not have very good English, trying to pretend they were in Australia by chatting about sport, etc. And we had lots of rude people insulting these people who were only trying to do their job. And lots of comments about jobs going out of the country.

And of course all companies concerned made large profits by paying out smaller wages to people in India & other low-wage countries!

sandra