The Mudcat Café TM
Thread #110782   Message #2327825
Posted By: Murray MacLeod
28-Apr-08 - 02:13 PM
Thread Name: Buying British Instruments
Subject: RE: Buying British Instruments
I assume, Murray, that TAMCO were quite happy to exchange a faulty instrument? My experience of Trevor (purely as a satisfied customer) is that he runs a totally fair operation.

Ray, I have nothing but the highest praise for Trevor and his operation, there was no problem whatsoever. There was an ititial hint of disbelief on the phone when I first contacted them about the neck problem, but once the guitar had been returned and they had inspected it they were quite happy to either refund or p/ex.

Actually, they resold the Brook within two or three days of its being returned, somebody apparently was so entranced by it that he/she didn't mind the kink in the neck, nor the one-way herringbone.

So everyone's a winner ...