I use AVG, a free antivirus program, and I went into that program and told it to stop scanning outgoing messages and to stop putting its text on outgoing messages (that it had scanned them) because it was hanging, taking forever for mail to come and go. I often accidentally closed out the program before it had finished so the message didn't go. It went out instead the next time I opened the program. I wonder if some variation of that is happening with her software?

SRS