Click on File and Open and select My Recent Documents from the icons on the left side of the menu. See what turns up. The backup, filename.wbk, if she didn't save it a second time (and if she had it set to save backups) should have the intact document. Save it as a .doc and go from there.

Otherwise, have her remember some distinctive word or phrase she used in the document and open the Search box (from the start menu or various other locations) and search for documents with that specific phrase.

SRS