John, yes, and therein lies at least part of my problem. As follows:

1. What specific Operating System is on the computer.--WinME

2. What specific Office version you're trying to use, and/or the specific version of Word if Word was obtained as a stand-alone or upgrade single program.--Office 2000

3. What prior versions of Office, Word, and/or Works were installed on the computer, and whether they have been removed.--None that I know of

4. What, if any, prior Office versions/programs were left in place when the current Office/Word version was installed.--None that I know of.