The analogy I made was in the hope That Villain succeeds in complaining, when I know it doesn't work when I try.
After all, it was an analogy to the original situation / thread which appears to have got out of hand. I think I have admitted that perhaps I don't know how to complain in the required manner, and even Ruth is charming enough to admit she has "...MOSTLY had the barman simply replace my pint ".
Fair Enough I say, but it's those occasions when they don't replace the pint, which I purposely avoid.
As for (Joe's words)- random rant - I enjoyed reading it and I'm sure many have been through a similar situation, but also, have you noticed when everything goes great on such an occasion, the triple checking the bill / moaning about price, seems to vastly diminish.
We are not buying simply a commodity or Service; we are also purchasing a small degree of feel-good factor, which is supposed to accompany the purchase.

Cheers Betsy