Also, most problems reported in the Help Forum, were already resolved by the time moderators saw them in the Help Forum. The Help Forum made us spend a lot of time tracking down problems that had already been fixed, or dealing with perceived problems that really didn't need to be fixed. If there's a problem that hasn't been fixed in an hour, contact me and I'll respond - I may not respond in the way you want me to respond, but such is life.

I get an endless stream of requests to intervene in those long, contentious threads that the Brits seem to take so seriously. Frankly, I have to say that I ignore or deny most of those requests. When a large number of messages in a thread are contentious, there's no way for us to fairly pick and choose which messages should be deleted. In cases like that, we let the thread continue until it gets out of control, and then we close the thread. Unless it's an unusually contentious subject, people are free to start a new thread with a more civil tone. The old, closed thread is still there for people to refer to, so nothing is lost. Therefore, I tend to be deaf to those who kick and scream about a thread closure, since I consider it to be a reasonably mild action.

-Joe-