I went with Talk Talk because I can't get Virgin where I am.

Take care of talk talks sulbtle self compensation.

I have free calls to 01 and 02 numbers and free broadband.

But as talk talk are aware, I and most others tend foolishly to call peoples mobiles when they aren't available to answer their landline, which is most of the time.

Talk talk make their money back on mobile calls.

I would add that the connection is unreliable and it is with frustrating frequency that I have wait for half an hour for my ADSL modem to connect.

I was with NTL (now virgin) at my old address and I never had a problem. If you regularly contacted them to discover ways of reducing your bill they would give you the latest deals. My bill was always low and my internet connection was permanent being via a fibre optic cable and not a phoneline.

Virgins letdown was apparently their inefficient and understaffed customer service ... so I am told. I never had to call them to complain or report a fault.

When I opened my talk talk account, BT tried to charge me about £120 to transfer the line. They tried to argue and filibuster, but when it became clear that the terms and conditions they kept referring to were non existent, let alone my concern, and I began to talk about legal action, they magnanimously decided to let me off the hook and the charge was wiped.

My experience says that Virgin are honest and supply a good service.