I like that optimism: "floor plan!"

I took the vacuum back to the shop and explained that the hose wasn't working. I asked if there is a gate that switches when it is plugged into the base, and he said no, and I offhand remarked "I don't think it could be the hose, but I didn't run anything through it," then pulled the top out of it's storage housing, poked my finger in--and hit a solid wad of hair. Blush!

Geez. At least I didn't pay them to clean out my vacuum hose. I told him to tear up the ticket and I brought it back home. I used a pliers and then took a couple of broom handles and pushed one through the hose with the other--and removed about 4" of solidly packed dog and cat hair. [sigh]

SRS