I got a letter yesterday, dated September, telling me that prices for electricity (Scottish Hydro electric) have gone up 19%. Mine are backdated to August 25th.At the same time they came to read the meter. Of course they will not reduce it now that fuel costs have dropped.
This summer we were £218 in credit. I told them I wanted it returned as I could spend it better than them ! They returned the overpayment. They are not allowed to keep it.