John, I stopped the process, but which one needs to be removed via control panel? There's Dell Support Center and there's also DellSupport. I think this may have started when I removed the Dell icon from the system tray.

Your explanation of the restore process explains what may have happened, I think. The "trouble shooting wizard" led me to change the startup by doing msconfig and a selective startup without load system services checked, among other things. This probably wiped out my restores?