Barbara:

For reference: AT&T Self Support Tool Download

You may not want to get into using this little wizard now, but it could be someting you'd like to have on hand in case of future (and maybe different) problems.

Note that there are separate versions for a.) Vista, and b.)Everything Else.

The initial download is a small installer (.exe) that you can either run or save and then double-click. The article indicates that the installation may ask for additional downloads, so it needs to be installed when your connection is working so it can retrieve any "extras" needed - before you actually need it to fix a problem.

(If you have a current Windows and IE you probably shouldn't need any of the extras, at least for the initial installation.)

As indicated, I haven't tried it out; but other "utilities" AT&T has used for support with us have been pretty good.

John