"I don't like people using punter. Makes it sound like the audience is not important, when they are"

Here here!
Punters,Mugs?
When you go to Faldingworth live as a member of the audience you are treated as being important and made welcome.
It makes a lot of difference.
That and providing good music is what makes a venues reputation.
Oh and like the good landlord a good organiser is invaluable.