Oh sorry - was going on to say why many threads end up on this topic. I have said before and I think this only proves it, that it is the worst of things that get the attention. I like to think that I can personaly rise above such things to see the overall picture but the sad fact is that most people will only remember and report what is bad.

At the risk of repeating myself, ask any customer service organisation and they will tell you that people are like that. Ask yourself - How many times have you gone back to a shop to tell them everything was great? How many times have you complained about poor service or bad quality? It is always the latter that gets attention - possibly because it is unusual. But even if rare it is the thing that causes most people an issue. That is why it is being discussed.

Cheers

DeG