Complaints about books can be turned into a positive act for the library. For instance, a mother came in and complained about "And Tango Makes Three" -- that her 6 year old daughter took it out and it really wasn't something the mother felt like her daughter was ready to handle.

Soooooooo...Mom can to see me. I brought in the Children's Librarian, and we let the mother talk it out. Mom didn't want the book banned (gay penguins are really quite rare in Idaho) and she felt that the book was touching and well-written, but...maybe....

So, I cooked up a scheme. I asked if the mom could or would use the book as a "family discussion point" and she said, Oh My, Yes!

We now have a new collection of books for "Family Discussion." "Tango" is just one -- it includes books on bullying, manners, sex, new babies, job loss, divorce, "what's happening to my body?", military deployment, death and other topics that kids are exposed to and could have a hard time dealing with.

We scored BIG POINTS with the community on this one!

It's probably the most popular book collection we have.