The incredible thing about this is that the patient has not made a formal complaint. She mentioned it to the sister who came to see her the following day.

When my mother was dying from cancer she mentioned to both the doctor and the nurse attending her that she would like to claim attendance allowance. They both promised to bring forms to be signed. I kept reminding them. Everybody forgot, my mother died and of course you cannot claim after the death. I didn't bother to make a formal complaint because it just did not seem to be worth the bother. However, I did mention it to the people concerned and said that they should make sure it did not happen again because people need that money, are entitled to that money and don't want hassles when they are dying. That was the end of the matter.