Andrez -

Not to speak for Stilly, but I suspect the Cisco (the thing she needed to get rid of) quite probably had been on her machine long enough that it probably would also have been on any useful image she had.

An image that isn't updated fairly frequently - and hasn't been re-imaged recently - isn't really much better than a clean reinstall, assuming data is backed up, since an old image won't have any of the program updates that have come along since it was made - or changes the user may have made.

I'm a little surprised that the Cisco thing didn't exit gracefully, since their stuff has a pretty good reputation; but gremlins are everywhere. ...

John