"Customer Service"

The manager of a department store was training
several new Employees. He went over various
store policies including hours of work, breaks, floor
duties, stocking merchandise and employee discounts.

"But the most important thing," he said, "is customer
service. The customers are very important. Treat them
with respect. Patiently answer whatever questions
they have. And above all, Remember, 'The Customer
is Always Right.'"

With that, the new employees went to their allotted
departments. The manager walked around the store
several times that day and observed how his new
people were doing. All were doing well except one
man who just was not selling anything.

At the end of the day, the manager took him aside and
said, "I have been observing you. You assisted many
customers but you have not sold any merchandise.
Why?"

The employee replied, "I have been following your
instructions very carefully. Whenever a customer comes
in, I explain to him the details of the product, the special
features and the various prices. He then says something
like, 'This is cheaply made, overpriced, useless junk.' Since
you said the customer is always right, I tell him, 'You are
right!' And he leaves!"