Regarding a makeover, I honestly don't think she should have much done, at least not right now. I don't think she has the best voice, although it's very good. She does have a plainness that's quite charming, both in her clear, clean singing and her unassuming appearance. I don't think she's unattractive though. I think she has a country-girl sort of beauty that partially comes from the joy she takes in singing--she GLOWS when she sings.

They can help her out a little, but I hope they keep in mind that people like her, not in spite of her looks, but because of them.