It's nice, but the key was having United pay for the damage done to the guitar. That would have set a tone for other carriers to follow. I know damned well my guitar was outsine in below zero weather and that some klutz, intentional or otherwise, dropped it and the neck broke. Thanks to a very concerned person with the airline, my guitar was repaired by a great luthier in Edmonton at no cost to me.

It's nice that United will take the tax break and try to improve its reputation in this, but anyway, it's done.