I bought my previous computer from Gateway, and I was pleased with the price, performance, and technical support. Then I bought stock in Compaq, so I figured I ought to take advantage of the stockholder discount - BIG MISTAKE. I've had lots of problems, and very poor customer support. Compaq needs to get its act together.
What I'd suggest is that you look for computers on the Web, but order them on the phone. I think it helps to talk to somebody - and sometimes you can find out about extra stuff you might miss on the Web.
-Joe Offer-