As expected GMAC has done their best to discourage me from refinancing. I am not behind on my payments and have excellent credit so they are in no hurry to lower my rates or improve my terms.
First phone call:
Machine talk to enter info by pushing buttons to agent to agent who handles FreddieMac...who hangs up after saying "Hello? Hello?"
Call Two:
Machine talk to enter info to agent who takes info again to FreddieMac agent (same voice) where i say Hello before he can say anything. Unfortunately, he does not have a Maine license so he will have his manager call me. I gave two numbers. Three days later no call back.
Call Three:
Machine talk to enter info to Savine who again takes info who forwards me to a non-working extension which takes me back to an operator who sends me to TAHDAH Savine. Before she can say a word I carefully and firmly say "You just transferred me to a non-working extension. Big Sigh. What is you account number - for the fourth time this call I gave her the number and was put on hold for 2.5 minutes. "Hello?" with an implied "Christ are you still there?" She once again took my info and asked two questions about my finances. Back on hold - NINE MINUTES! with frequent sounds of clicking to simulate disconnect. Finally she comes back with "You may qualify". Given that I had stated that at the beginning of the call... The result? She referred me back to the website that told me to call my mortgage holder to download ten pages of forms to be sent in by FAX, mail or wemail. i am promised a confirmation call in one week and a refinance answer in 60 days. I am tempted to include Susan Collins on my day to day experience.
The first rule? DO NOT HANG UP!
LOL.
SIGH
I will keep you posted.