Jon,Can you tell me what bit of software it is that I need to get?
I've just visited the HearMe website, and I had the same difficulties, but they had an alternative way of installing what I asked for.
The one I chose was HearMe version 2 - a basic bit of chat software. I figure that if I know what I'm looking for, I can download it myself and then come back to the mudcat afterwards.
(Suffice to say that HearMe version 2 doesn't seem to be adequate)
If this isn't a good Idea then tough, but I would prefer not to have to wait for netscape to get back to me, assuming that they have a clue what I'm talking about.
Cheers Jon and Mario you are both megastars.