I'm coming to believe that if people cannot demonstrate proper phone manners, either personal or professional, they do not get past the first gate. The first gate constitutes earned social trust which is the backbone of all positive human exchange over time.
Accountability all the way or unfortunately at some point they will leave you hanging and make you pay for their slack. Some people think generation slack is sexy but they really suck and set the template for future disintegration. Confucius said that virtue constitutes the true economic power of a society so what does that tell you about Western civilization? We're defeating ourselves.