With the original questioner and the counselor both logged out, they can't identify each other to send PMs without identifying each other in the forum.

If you want to discuss this further amongst yourselves and not on a public thread, I'll offer to act as intermediary and you can each PM me and I'll point you at each other. If that will help. I'm guessing this conversation would be about the behavior, and it would take someone else to discuss the legalities in the UK. (I see Richard posted in late October--did he decide to go away?)

SRS