That's a great post, Rowan, perfect.

Azizi, I agree that there should also be institutional cultural competency. It's distressing in a place like Mudcat for people to be subjected to vitriol. as Kat says, the moderators try hard to get rid of it when it's pointed out to them. Anyone who is PART of some minority group knows what it's like to be left out or not to be able to access services.

In Australia, just this week, acces free phone interpeting services have been extended to all chemists around the country. This sort of service saves lives.