So, I was at Mum's bank last week paying her quarterly taxes. While standing in line, Rose, 87 years old, was asked 6 times about her bank card. She was sooo sweet about it, explaining that she didn't understand "bank cards" and didn't know why she needed one... "This bank has made money from my money for 70 years wothout a bank card." I felt sorry for her being repeatedly questioned and prodded.

Then, I stepped up. A simple transaction. A federal government document with a payment amount to be taken out of the account shown on the chequebook I provided (my name is on the account for convenience).

Just swipe your bank card.

There is no bank card.

Do you not have your bank card with you?

There is no bank card.

Does your wife have a bank card?

There is no wife.

Who's name is on this account?

Now... at that point, I thought about a few snide remarks as I was rather pissed off about how they treated Rose and how they treated Mum in that past when I used to take her to the bank. But I explained the situation.

That's when it happened. She said she would proceed with the transaction today despite the lack of a bank card and then WE would apply for a bank card.

I said thank you.

She messed up three times making the payment... twice, it was the wrong account. I grew calmer.

When she finally provided me with the proper proof of payment and account balance, she started to ask me questions regarding the bank card application.

I asked if she had understood Rose and said thanks and have a good day... and walked away.

I don't have a bank card at any of the banks I deal with. I am a person... not a chip. And I feel a lot more secure that way.