If this is true then she should complain to the Chief Environmental Officer or equivalent or to her Local Authority Councillor or preferably the leader of her council.

Having taken all those steps myself to no effect (other than to unite all these parties even more firmly against the complainant) and with the complaint then going to the Local Government Ombudsman, I consider this suggested course of action to be a complete waste of time and effort.

Sensible local officers may exist but in areas where they do not - it is difficult to see any way that a sensible course can be obtained.