I contacted Jim La Folette at Calton March 4 2010 in order to get a color sample emailed to me of their blue metallic finish for a case for a guitar that is being built for me. It is not represented on their website. I have a black Calton for my Collings C10 Deluxe and I want a different color finish so as not to grab the wrong instrument. Ive sent numerous emails and the builder and I have called them a few times. He replied once by email in April saying he would email it out to me. Still NOTHING from them.    After reading the numerous complaints from other musicians on this thread regarding Calton's deteriorating customer service I will call the luthier and tell him we are going with another case builder. I don't know what their problem is up there but Jim should get his head screwed back on.