hi mauve

You are so right about United Utilities. We had a leak in the road right outside our drive.

I reported it and they did come out reasonably quickly to look at. But then.....nothing.....so I reported it again. A different man came next time after a couple of days. He apologised when I told him that I had already reported the leak and a man had already been and assessed it.

Nothing again for weeks...So once again I reported it.....nothing !!!

Eventually after some months a team turned up and dug up the road. They told me that I should have reported the leak not waited until UU just happened to spot it one day as they were passing !!

I daren't tell you what language I used when I explained the situation to them. Not a word of apology from them and none since.

One of the problems as in our case is that most of the leaks happen on the underside of the pipes and the water just leaves a small puddle on the surface and so particularly in winter they are not noticeable and appear only as a mild leak when in fact they can be serious.

Regards

MikeL2