Joe...when I worked in grocery stores many years ago, we were told to take ALL complaints seriously and treat ANY 'store problems' we saw the same way. His feeling was "if a potential customer is frustrated and disappointed and goes away, we have no way of tracking what happened and can't address their concerns."

In the same way, a survey of problems encountered by regulars really doesn't deal with or anticipate problems which 'might' have occurred with those who found the 'door closed' and never came back.
(It reminds me of the sign "If you can't read this sign, call 1-800-555-1234")

"...75 days from 1996-2005." And since?

"I would guess that most people first get to Mudcat by Googling the lyrics of a song ...etc..
That 'might' be so.... but maybe we ought to worry a bit about whether our guesses were accurate? *grin*

"..euphemization is far more repulsive to me."
*shrug*...as is obvious, I think the slight 'euphemization' of just titles, with full text available INSIDE a thread, is minor.....

Ok...I've said all I can....I'll put the soapbox back in the corner now...