Hi Bruce,
Thanks for asking. We bought a USB wireless card for a desktop today. We have not been able to get the wireless modem set up though. The lights all come on but it doesn't do anything.

I took the manual I downloaded from a link in this thread along on a flash drive but it was a pdf file and her computer didn't have an pdf reader. I couldn't download one because she's not online. I'll see if I can put one on the flash dish tonight.

Tech support at Telus, (when they finally answered after 35 minutes of waiting), told me that maybe the telephone extension cord we were using (from the phone jack in one room to the room across the hall) was too long. Apparently I'll have to take a laptop there and try connecting in the same room as the telephone jack. I'll try to do that tomorrow or the next day. I think that the middle of the night would be a better time. There might not be a 30 minute queue for help then?

When my friend signed up for Internet at the Telus store in the mall, they neglected to tell her the user name and passwor, or print it on her documents. I was able to get that by phoning Telus and pressing a lot of buttons on her phone to access a human.

We ran into a block trying to set up her new HP printer, too, because the computer admin has to log in or something. She's the only user on her computer and there is no login as we didn't set a password for her. I'm hoping that getting online and downloading a newer driver for the printer might help because the printer box doesn't list Windows 7. The clerk at Staples showed us the printer along with the computers that all run Windows 7, so it should be compatible.

Thanks for all the help.

rags