Almost sounds like something was interfering with the connection....as it was slow....

alot of times powercycling the modem (shutting it off and unplugging it for a minute or so) will help...as it refreshes the modem, and forces it to reach out again for the information needed to obtain connectivity.

Oh well, I am curious as to see what the tech will say though.

As an aside, because of the location of my computer and the various devices around to interfere with a wireless connection, I have a 25 foot cat5 going from the modem to the box, much to everyone else's irritation....