David el Gnomo

It is well known amongst those in customer service that a bad experience is often longer lasting than a good one and human nature being what it is we will tell more people about the bad than the good - sad but true.

Certainly seems to be true on Mudcat.

The marketing department, on the other hand, will generally go around telling people how good the product is, something that quite a few on Mudcat, even those actively involved, seem reluctant to do.